Refund Policy

This Refund Policy explains our refund policy for Smart Club subscriptions and services. Please read this policy carefully before making a purchase.

1. Subscription Refunds

Smart Club subscription fees are generally non-refundable. However, we may consider refunds in the following circumstances:

• Technical Issues: If you experience a significant technical issue that prevents you from using the platform for an extended period, and we are unable to resolve it within a reasonable time.
• Billing Errors: If you were charged in error (e.g., duplicate charges, incorrect amount), we will refund the difference in full.
• Service Discontinuation: If we discontinue a major feature or service that was a primary reason for your subscription.

2. Free Trial

We offer a free trial period for new subscriptions. No payment is required during the trial. If you do not wish to continue, you may cancel before the trial ends without any charge. Once the trial ends and you are charged, standard refund policies apply.

3. Demo Period

For clubs on a demo/trial period, no payment is required. If you choose not to subscribe after the demo period, your account will be downgraded or closed without any financial obligation.

4. Refund Request Process

To request a refund, please:

• Contact us at info@smartclub.club within 14 days of the charge
• Provide your club name, subscription ID, and reason for the refund request
• Include any relevant documentation (e.g., billing statements, error screenshots)

5. Refund Processing

Refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed within 7-14 business days and credited back to the original payment method. We reserve the right to decline refund requests that do not meet our policy criteria.

6. Cancellation

You may cancel your subscription at any time. Upon cancellation, your account will remain active until the end of your current billing period. No refunds will be issued for partial months or unused portions of your subscription.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of significant changes by email or via an in-app notice. Continued use of Smart Club after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at info@smartclub.club.